HOW DOES OUR RETURN POLICY WORK?

Steps

• INITIATE A RETURN

Return via contact form, or call us if you have any questions.

• Return after Authorization

Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

• PACKAGE THE ITEM

Place the item in its original packaging, including any accessories, tags, labels or freebies.

• RETURN THE ITEM

Return the items via the Name and address provided by us below:

Suitable Stores

22b Post Office Plaza, Oshodi Market, Oshodi Lagos, Nigeria.

• REFUND PROCESSED

Once we receive your returned item, we will inspect it and process your refund via bank transfer OR Bank deposit depending on your option, and this cannot be changed after option has been registered by our customer service representative.

What if I complain after the 7 days return timeframe has elapsed?

For product complaints outside 7 days in relation to defective items, you may:

• Visit an authorized service centre to obtain warranty. If the service centre is not in your location, you may choose to contact Suitable Stores.

Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). Suitable Stores will not replace or issue refund for items that fall into this category.

Please Note:

You may return most new, unopened items with full packaging within 7 days of delivery for a full refund if the return is as a result of our error (If we delivered a defective or wrong item). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).